Shipping Policy
At The Answer®, we strive to provide a smooth and efficient shopping experience. Below are the details about our shipping process:
1. Processing Time
All orders are typically processed within 1–2 business days.
Once your order is processed, you will receive an email with tracking information.
2. Shipping Methods & Delivery Time
We offer standard and expedited shipping options at checkout.
- Standard shipping: 3–7 business days, depending on location.
- Expedited shipping: 2–3 business days (available for most locations).
Please note: Shipping times may vary depending on your location, weather conditions, and holidays.
3. International Shipping
We offer international shipping to select countries. Shipping fees and delivery times may vary based on your location.
Customs fees or import duties may be applied by your country’s customs office. These fees are the responsibility of the customer.
4. Shipping Rates
- Free standard shipping on all orders within the US over $50.
- International shipping rates are calculated at checkout based on weight, destination, and delivery speed.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your package directly on the carrier’s website.
6. Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during transit, please contact us as soon as possible at support@theanswer.health. We will assist in resolving the issue with the carrier.
7. Address Accuracy
Please ensure that your shipping address is correct before placing your order. We are not responsible for delays or issues arising from incorrect addresses.
If you notice an error in your shipping details, please contact us immediately at support@theanswer.health so we can attempt to update your order before it ships.
8. Expedited Shipping
Expedited shipping options are available during checkout, ensuring faster delivery. Please note that expedited shipping is only applicable to business days (Monday to Friday).